Privacy Policy
Introduction
A Calm Space by Chelsea is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and share your personal information when you visit this website or use our services.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact:
07923987016
Information we collect
The "Let's Connect" Form
First name as provided
Surname as provided
Email address as provided
Enquiry type as provided
Additional message information as provided
Follow-up interaction
Any correspondence via email, phone, WhatsApp, text, Instagram or Facebook
Blog Interaction
Reviews, comments, likes
Information Collected Automatically
Google analytics, Social media platforms, Public sources
How collected information is used
Legitimate Business Purposes
Responding to your enquiries for follow-up purposes
Processing any transactions and general relationship management
Improving website functionality
Complying with legal obligations and regulatory requirements
Marketing Communications (with prior consent)
Conducting client satisfaction surveys
Client testimonials - either consenting to first name use or anonymised
Client follow-up as agreed
How information may be shared
Legitimate Business Purposes
Web hosting providers
Email service providers, for follow-up communication
Analytics, including google analytics
Payment processors, if follow-up transactions are required
Customer relationship management, for managing customer interactions
Legal Requirements
We may disclose your information where required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of others.
Data Retention
We retain your personal information for the following periods:
"Let's Connect" Contact form submissions and enquiries: Indefinitely, unless you request deletion or we cease operation
Website analytics data: 26 months (Google Analytics default retention period)
Marketing data: Until consent is withdrawn plus 3 years for compliance purposes
Financial records: 7 years from the end of the relevant financial year
Legal dispute records: Until the dispute is resolved plus applicable limitation periods
These retention periods may be extended where necessary for legal claims, investigations, or regulatory requirements.
Your Rights
Under UK data protection law, you have the following rights:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete information.
Right to Erasure (‘Right to be Forgotten’)
You can request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You can request that we limit how we use your information in certain situations.
Right to Data Portability
You can request to receive your personal information in a portable format or have it transferred to another organisation.
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have rights regarding automated decision-making and profiling, including the right to human intervention.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in "contact information" We will respond to your request within one month, though this may be extended in complex cases.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Website Creation
This website was created and hosted using WIX.
Policy Changes
We may update this privacy policy, if any updates are made, it will be noted at the bottom of this page under "last revised".
Data Protection Queries or Complaints
If you have any concerns about how we collect, use or protect your personal information, please contact us in the first instance using the "Contact Information" provided above.
Governing Law
This privacy policy is governed by English and Welsh Law and subject to the jurisdiction of the English and Welsh Courts.